1. Eligibility for Return
You may request a return or exchange under the following conditions:
- You received a defective, damaged, or incorrect item
- You ordered the wrong size and wish to exchange (subject to availability)
2. Conditions for Return
To qualify:
- You must initiate the request within 7 days of receiving your order
- The item must be unused, unwashed, and in its original packaging
- Tags must be intact and the product must be in resalable condition
Returns that do not meet these conditions will not be accepted.
3. Non-Returnable Items
We do not accept returns for:
- Items purchased during clearance or final sale
- Customized or personalized products
- Innerwear or hygiene-sensitive items (if applicable)
4. How to Request a Return
Please email us at support@nabanta.com with the following:
- Order ID
- Clear images of the item (if damaged or wrong)
- Reason for return or exchange
Our team will review and respond within 2–3 business days.
5. Refunds
Once your returned item is received and inspected, we will:
- Approve or reject the refund request
- If approved, your refund will be processed within 5–7 business days via the original payment method
Please note:
- Shipping charges are non-refundable
- In case of COD orders, refund will be issued via UPI or bank transfer
6. Exchange Policy
Exchanges are allowed for size issues or defective products:
- We will arrange a replacement or guide you through the exchange process
- Exchange is subject to stock availability
7. Shipping for Returns
- Customers are responsible for the return shipping cost unless the return is due to an error on our part (wrong or damaged item)
- For reverse pickups (if offered), charges may apply and will be communicated in advance
8. Need Help?
- We’re here to make it right.
- If you have any concerns about your order, reach out to us at:
- 📧 support@nabanta.com
- 📍 Nabanta (Crafteekart), Burdwan, West Bengal, India